1. About Kozzly

The site kozzly.com is operated by Kozzly.

Our store allows visitors to discover and purchase Kozzly products and obtain information regarding our products and our brand.

To contact us:

Kozzly
864 rue Lamarche
Sherbrooke (Quebec), Canada
Email: info@kozzly.com

2. Acceptance of Terms

By accessing our site, using its features, or placing an order, you accept these Terms as well as the applicable policies published on our store.

These policies include, in particular, our:

• Privacy Policy;
• Returns and Refunds Policy;
• Shipping Policy;
• Cookie and similar technologies policy, where applicable.

If a provision of these Terms conflicts with a mandatory provision of applicable law, the latter shall prevail.

3. Use of our store

You agree to use our site lawfully and in accordance with its intended purpose.

In particular, it is prohibited to:

• use the site for fraudulent or illegal purposes;
• attempt unauthorized access to systems or accounts linked to our store;
• voluntarily introduce malicious software or harmful content;
• disrupt the normal operation of the site;
• use our content, images, or brand elements in a way that infringes upon our rights or those of a third party;
• voluntarily provide false or misleading information in the context of an order.

We may take reasonable measures to protect our store, our customers, and our systems when fraudulent or abusive activity is detected.

4. Products and information

We strive to present our products, their characteristics, ingredients, formats, and instructions for use in a clear and accurate manner.

Product photographs are presented for illustrative purposes. Slight differences may exist due to the screen used, lighting, normal variations in raw materials, or reasonable modifications made to packaging.

We may update information regarding our products when necessary, particularly in the event of a change in formula, packaging, format, or regulatory requirements.

The information displayed on our site does not replace the indications, warnings, or instructions found on the product packaging.

5. Use of products

Kozzly products are cosmetic products intended for use according to the instructions provided on their packaging or on our site.

Since every skin type is different, experience and results may vary from person to person.

We recommend consulting the list of ingredients before use, especially in the event of known sensitivity or allergy to an ingredient.

In the event of an unusual reaction or persistent irritation, discontinue use of the product and seek advice from a healthcare professional where appropriate.

The information available on our site is provided for informational purposes and does not constitute a diagnosis or personalized medical advice.

6. Product availability

Products are offered subject to their availability.

Certain collections, editions, batches, or quantities may be limited. When a product is sold out, we may temporarily withdraw it from sale or indicate that it is no longer available.

In the rare event that a product becomes unavailable after your order has been processed, we will contact you to offer an appropriate solution, including a refund where necessary.

7. Prices

The prices displayed on Kozzly.com are in Canadian dollars (CAD), unless otherwise indicated.

Applicable taxes are calculated in accordance with applicable rules and are displayed during the checkout process.

The total price applicable to your order is presented before payment confirmation.

We may change the prices of our products for future orders. A price change does not affect an order already concluded at the price confirmed at the time of purchase, subject to rights and obligations applicable in the event of a manifest error.

8. Promotions and discount codes

Certain promotional offers or discount codes may be subject to specific conditions, including:

• limited duration;
• expiration date;
• minimum purchase amount;
• limitation to specific products;
• single use per customer;
• inability to combine certain promotions.

The applicable conditions will be indicated with the offer where relevant.

9. Orders

Before confirming an order, you are responsible for checking the displayed information, including:

• selected products;
• quantities;
• your billing address;
• your shipping address;
• your contact details;
• the total amount of your order.

The ordering process allows you to verify and, where possible, correct this information before finalizing your purchase.

Once the order is confirmed, you will normally receive an order confirmation at the email address provided.

10. Acceptance and cancellation of an order

We may refuse or cancel an order when there is a legitimate reason to do so, in particular when a transaction appears fraudulent, when information essential to the order is clearly incorrect, or when a product is no longer available.

When a paid order must be cancelled by Kozzly and no other solution is agreed upon with the customer, the sums concerned will be refunded in accordance with applicable obligations.

This provision does not limit the cancellation rights or other remedies available to the consumer under the law.

11. Payments

Payments made on our store are processed using Shopify Payments and the payment methods offered at the time of checkout.

By placing an order, you confirm that you are authorized to use the chosen payment method.

Payment processing may be subject to the terms and conditions of the relevant payment service providers.

12. Shipping

We currently ship our orders within Canada only.

Orders are generally prepared within 1 to 2 business days.

After shipping, the estimated delivery time is generally 2 to 7 business days.

We primarily use Canada Post.

To obtain detailed conditions regarding lead times, delayed, lost, or damaged packages, please consult our Shipping Policy.

13. Returns, satisfaction guarantee, and refunds

Kozzly offers a 30-day satisfaction guarantee allowing the customer to open and try their products in accordance with the conditions published in our Returns and Refunds Policy.

To make a request under this guarantee, the customer must fill out our return form within 30 days of delivery.

In the context of a voluntary return related to the satisfaction guarantee, return shipping costs are at the customer's expense.

Damaged, defective, or incorrect products, or situations covered by rights provided by law, may be subject to different rules.

Please consult our Returns and Refunds Policy for all applicable conditions.

14. Accuracy of information provided by the customer

You are responsible for providing accurate and sufficiently complete information to allow us to process and ship your order.

If you discover an error after placing an order, please contact us as soon as possible at info@kozzly.com.

We will do our best to correct the information when the order has not yet been processed or shipped, but we cannot guarantee that a modification will always be possible.

15. Reviews and content submitted by customers

You may have the opportunity to post a review or transmit content related to your Kozzly experience.

You are responsible for the content you submit and you agree not to post content that is:

• illegal;
• fraudulent or intentionally misleading;
• defamatory or threatening;
• infringing on the rights of a third party;
• containing sensitive personal information about another person without authorization.

We may moderate or remove content when reasonably necessary to comply with the law, protect users, or maintain the integrity of our store.

16. Intellectual property

Unless otherwise indicated, the elements present on Kozzly.com, including texts, photographs, images, illustrations, logos, graphic elements, layouts, and brand elements, belong to Kozzly or are used with the necessary rights or authorizations.

You may view our site for your personal and non-commercial use.

The reproduction, modification, distribution, or commercial use of our content without prior authorization may be prohibited by applicable laws.

17. Third-party services and links

Our store uses certain services provided by third parties, including Shopify, payment providers, delivery services, and technological tools.

Our site may also contain links to external sites.

Third-party sites and services may be governed by their own terms of use and privacy policies.

Kozzly does not necessarily control the content or practices of these external sites.

18. Privacy

The way we collect, use, disclose, and protect your personal information is explained in our Privacy Policy.

By using our store, you are also invited to read this policy as well as the choices offered regarding cookies, pixels, and similar technologies.

19. Availability and site operation

We make reasonable efforts to keep Kozzly.com accessible and functional.

Certain temporary interruptions may nevertheless occur for reasons such as:

• maintenance;
• updates;
• technical issues;
• a service provider interruption;
• circumstances beyond our reasonable control.

We may also modify certain features of the site when necessary for its operation or the evolution of our store.

20. Liability

Kozzly does not seek to exclude or limit liability when such exclusion or limitation is prohibited by applicable law.

Subject to mandatory consumer rights, we are not responsible for damages resulting from voluntary misuse of a product, use contrary to instructions, or illegal activity related to our site.

Nothing in these Terms limits the mandatory warranties or remedies provided by applicable consumer protection laws.

21. Changes to these Terms

We may update these Terms to reflect, in particular:

• a change in our business;
• an evolution of our services or our store;
• new legal or regulatory requirements;
• changes made to our ordering or payment processes.

The version applicable to an order is the one in effect at the time that order is concluded, unless otherwise provided by law.

The date of the last update is indicated at the beginning of this page.

22. Applicable law

These Terms are governed by the laws applicable in Quebec and Canada, depending on the circumstances.

However, nothing in these Terms is intended to deprive a consumer of the mandatory protections granted to them by the laws applicable in their place of residence.

Any dispute is handled in accordance with the rules of jurisdiction and remedies provided by applicable laws.

23. Severability

If any provision of these Terms is declared invalid or unenforceable, the other provisions remain applicable to the extent permitted by law.

24. Consumer rights

These Terms must be interpreted in conjunction with the rights granted to consumers by applicable laws.

In particular, they do not replace or limit the remedies that may apply regarding a defective product, a non-conforming order, a problematic delivery, or a contract concluded online.