Contact Us

Phone

Response time

Generally within 1 to 2 business days.

Would you prefer to write to us directly from the site? You will find our contact form at the bottom of this page.

Questions about an order

For any questions regarding an order, a delivery, a delayed package, or a received product, write to us at info@kozzly.com .

Don't forget to include your order number so that we can find your file faster.

If you wish to use our 30-day satisfaction guarantee, please submit your request using our return form before shipping your products back.

Please do not return any product without having received our return instructions.

If your order arrives damaged, incomplete, or if you receive a product different from the one ordered, contact us as soon as possible.

We may ask you for photos of the product, its packaging, or the parcel to help us examine the situation.

Do you have a question regarding ingredients, the use of a Kozzly product, or your routine?

Write to us at info@kozzly.com or use the contact form at the bottom of this page.