1. Personal information we collect

Depending on how you use our site, we may collect the following information:

• your name;
• your email address;
• your phone number;
• your billing address;
• your shipping address;
• information regarding your orders and purchases;
• your marketing communication preferences;
• information you provide to us when you contact our customer service.

When you browse our store, certain technical data may also be collected automatically by Shopify and the technologies we use, including:

• IP address;
• type of device or browser;
• certain information related to your navigation on the site;
• pages visited and interactions with our store;
• data from cookies, pixels, and similar technologies.

This data may be used in particular to ensure the site's functionality, measure its usage, improve the user experience, and evaluate the effectiveness of our advertising campaigns.

2. How we use your information

We use your personal information only when necessary for our business operations, including to:

• process and prepare your orders;
• receive and process your payments;
• ship your orders;
• send you order confirmations and delivery information;
• respond to your questions and requests;
• provide customer support;
• prevent fraudulent or abusive transactions;
• improve our store and our customers' experience;
• analyze the use of our site;
• measure the effectiveness of our marketing campaigns;
• send you marketing communications when you have chosen to receive them;
• comply with our legal and regulatory obligations.

3. Payments

Payments made on Kozzly.com are processed via Shopify Payments and the payment methods offered by Shopify at the time of checkout.

The payment information required to complete the transaction is processed by Shopify and its payment service providers in accordance with their own policies and security standards.

Kozzly does not use your payment information for any purposes other than those necessary for processing your purchase and managing the transaction.

4. Shopify

Our online store is hosted on the Shopify platform.

Shopify provides us with the e-commerce platform that allows us to showcase our products, receive orders, and manage our store.

As part of these services, Shopify may process certain personal information concerning visitors to and customers of our store.

You can consult Shopify's privacy policy to learn more about how Shopify processes personal information.

5. Cookies, pixels, and similar technologies

Kozzly uses or may use cookies, pixels, and similar technologies to operate the store, understand how it is used, and measure our marketing activities.

We may specifically use:

• Google Analytics;
• Google Ads;
• Meta Pixel;
• Facebook and Instagram Ads;
• TikTok Pixel;
• Shopify’s analytical and advertising tools;
• Klaviyo for certain marketing communications.

These technologies may collect certain information regarding your device, your navigation, and your interactions with our store.

Depending on your choices and consent, this information may also be used to measure advertising campaigns, better understand visitor interests, or present more relevant advertisements.

6. Managing your cookie preferences

When you visit Kozzly.com, a cookie management banner may allow you to accept or refuse certain categories of technologies that are not necessary for the essential operation of the store.

You can change your preferences when this option is available on our site.

Certain cookies strictly necessary for the operation of the store, security, or the processing of your order may be used without requiring the same choices as advertising or analytical cookies.

Refusing certain cookies may limit some measurement, personalization, or advertising functions, but should not prevent the use of our store's essential functions.

7. Email and SMS marketing

You can choose to receive from us:

• our newsletter;
• promotional offers and communications;
• marketing communications by email;
• when this option is offered, marketing communications by SMS.

We notably use Klaviyo to manage certain marketing communications.

We only send you marketing communications in accordance with applicable consents and authorizations.

You can unsubscribe from our promotional emails at any time by using the unsubscribe link provided in our messages.

When SMS communications are offered, instructions on how to unsubscribe are provided in the relevant messages.

Unsubscribing from marketing communications will not prevent you from receiving communications necessary for an order, such as an order confirmation or delivery update.

8. Shipping

In order to deliver your order, we may provide the necessary information to our delivery provider, including:

• your name;
• your shipping address;
• your contact details when necessary;
• the information necessary for processing and tracking the shipment.

We notably use Canada Post for shipping our orders.

We only transmit the information reasonably necessary to allow for the fulfillment of the delivery service.

9. Service providers

We may disclose certain personal information to providers who help us operate our store and provide our services.

These providers may include:

• Shopify;
• Shopify Payments and payment providers;
• Canada Post;
• Klaviyo;
• Google;
• Meta;
• TikTok;
• our technology, analytics, or security service providers.

We strive to limit the disclosure of information to what is necessary for the performance of their services.

These providers also have their own policies and practices regarding the protection of personal information.

10. Processing of information outside of Quebec

Some of our technology service providers may process or store information on infrastructure located outside of Quebec or Canada.

Consequently, some personal information may be subject to the laws applicable in the territories where it is processed or stored.

Kozzly takes into account applicable requirements regarding the protection of personal information when using providers that may process information outside of Quebec.

11. Reviews and content provided by customers

When you choose to publish a product review, certain information you provide as part of that review may be displayed publicly on our store.

We recommend that you do not include sensitive or confidential personal information in a public review.

Product review features may be provided by Shopify or by a service integrated into our store.

12. Retention of information

We retain personal information only for the duration reasonably necessary for the purposes for which it was collected, as well as to comply with our commercial, accounting, tax, or legal obligations.

The retention period may vary depending on the nature of the information and the reason we hold it.

When the information is no longer necessary, it is deleted, destroyed, or anonymized in accordance with applicable requirements and our retention practices.

13. Security

We take reasonable measures to protect personal information against, in particular:

• unauthorized access;
• unauthorized use;
• loss;
• disclosure;
• modification;
• destruction.

Our store also uses the security measures provided by Shopify and our technology providers.

However, no computer system or data transmission service can guarantee absolute security.

14. Your rights regarding your personal information

Subject to applicable laws, you may notably request:

• whether we hold personal information about you;
• access to your personal information;
• the correction of inaccurate or incomplete information;
• in certain circumstances, the deletion of certain information;
• information regarding the use and disclosure of your information;
• the withdrawal of consent when it can legally be withdrawn.

A request can be submitted to Kozzly’s personal information protection officer.

We may need to verify your identity before processing certain requests to prevent another person from gaining access to your information.

15. Withdrawal of consent

When the processing of your information is based on your consent, you may withdraw this consent, subject to applicable legal or contractual restrictions.

Withdrawing your consent may, however, limit our ability to provide certain services when the information in question is necessary for their performance.

For example, certain information is necessary to process, ship, and retain documents associated with an order.

16. Protection of children's information

Our products and our store are not intended to knowingly collect personal information from children.

If we learn that personal information has been collected from a child contrary to applicable requirements, we will take reasonable steps to delete or process it in accordance with the law.

17. Changes to this policy

We may modify this Privacy Policy to reflect, in particular:

• changes in our practices;
• the addition or removal of services;
• the use of new technologies;
• changes in legal or regulatory requirements.

When necessary, we will inform the affected individuals of significant changes made to this policy.

The date of the most recent update appears at the beginning of this page.